Founded in the at an early stage 2000s, Redbox Automated sleeve LLC is an American and also Canadian rental company offering movie at your designated kiosks, via on-demand streaming, and totally free Live TV.

You are watching: Can i return redbox at any location

Compared to their competitors, Redbox has a ‘return anywhere’ policy enabling customers to return their rentals to any kind of Redbox kiosk, regardless of what kiosk the rental was initially picked increase from.

Given that part customers room not pleased v the service, it is not surprising that they would favor to learn more about the refund policy and process.

If girlfriend are among them, check out on to learn what we have found out about Redbox refunds.

What Is Redbox’s Refund Policy?


Since Redbox is no transparent around its refund policy, the is tough to phone call in what instances the company is willing to give refunds.

The Redbox Transaction Terms and Conditions state that if you rental or acquisition a defective on-demand content, friend can gain a refund of the rental or purchase price if a replacement with a non-defective contents is unavailable.

As because that the rental or acquisition of items at a Redbox kiosk, the exact same Terms state the in the event of renting a defective item, girlfriend can obtain a instead of of the very same or lesser value, though regards to Use state you will certainly be eligible for a refund if such replacement is not available.

The terms of Use additionally state the Redbox’s total liability for any type of losses or damages will certainly not exceed $10 or the quantity you were charged, whichever is lesser.

How To acquire a Refund from Redbox on mine Own?

As the Redbox refund request process is no clear, friend should contact their Customer assistance via:

Phone at 1.866.REDBOX3 (1.866.733.2693)

Can You inquiry a Refund Via

Yes / No







Yes (Live chat)


When you contact Customer Service, make sure to describe in information what the concern is. For example, the DVD friend rented is scratched and also unplayable, or you have actually been overcharged because that items girlfriend returned.

Make certain to administer details together as:

BarcodesRental/purchase time stampsKiosk location

Note the requesting a refund does no guarantee friend will acquire one also if you are approved. For an ext details, examine the usual Issues v Redbox section below.

If you want to release a Redbox reservation, monitor this page.

What Is the Time home window To inquiry a Redbox Refund?

According to their FAQ page, Redbox does no refund fees older than 90 days.

How lengthy Will It take To receive My Redbox Refund?

If a refund is granted, that takes about five come seven business days because that the refund come be earlier in customer’s accounts, depending on their jae won institution.

Common worries With Redbox

According to resources such as Consumer Affairs or the Better service Bureau, Redbox client report various issues, the most typical being:

Poor client serviceExcess charges as result of the machine’s failure to scan went back itemsDefective DVDs or on-demand streaming issuesFailure to pay out refunds

Poor client Service

Many users complain about customer representatives not being ready to cooperate, denying customers their rights, and hanging increase on them once they firmly insist on speaking to the manager.

Even if they decide to interact with a customer complaining around the service, state of the rental or purchase, or overcharges, the is no a guarantee the the client will acquire a refund.

Excess Charges because of Machine’s fail To Scan reverted Items

One that the most common problems is customers being overcharged because that overdue rentals in spite of returning items in ~ the shortest return window. that happens because Redbox equipments fail come scan the items, and the service automatically charges because that each extra day till the mistake is rectified.

Defective DVDs and also On-Demand Streaming Issues

It is typical that items distributed from Redbox equipments are scratched or otherwise defected, or that on-demand streaming experiences interruptions, leading to customers’ inability to usage the contents they rented or purchased.

Failure come Pay out Refunds

Even if the business agrees to offer you a refund, they tend to extend paying the out.

Request a Redbox Refund with


In case you desire to spare you yourself the problem of contacting customer Service and also requesting a refund on her own, you can delegate the job to

Our app has automated all the procedures to make dealing with services such together Redbox go seamlessly and without unnecessary stress.

Open in your internet browser and take the adhering to steps:

Click Get Protected under Chargeback InstantlyEnter the details around your bank and the Redbox article you space requesting a refund forConfirm her request through a signature

Once the online assistant has received her request, us will get in touch with your gaue won institution and dispute the Redbox charge. to strengthen her claim, we will certainly forward you the appropriate MasterCard and also VISA codes and regulations. We can additionally contact Redbox and request a refund on your behalf.

Get Rid of the Redbox promotional Emails

If you are having trouble with too much promotional or spam emails from Redbox, us can help you reduced their flow to her inbox.

The Spam Collector functionality has been design to protect against undesired emails native flooding ours clients’ inboxes and exposing lock to possibly harmful content.

Headaches over Redbox? No concerns With

In situation Redbox is providing you a tough time and also denying her customer rights, you may need to strategy the matter more seriously and take legitimate action. has been honored through the luigi M. Brown Award for Legal access by the American Bar Association. The world’s an initial robot lawyer can help you assert her legal legal rights by submit a tiny claims lawsuit versus Redbox.

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