The tracker is legit—but only as legit as the people in the keep let it be. The reality is, there are a lot of components that occur in a keep that the tracker can't constantly account for, and also so your mileage might vary with the virtual tracker because that those reasons.

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The Dream

As others have already mentioned, there's a narrative to the tracker that the save supposedly follows: You ar your order online. That order arrives at the store. The labels print out and are placed on boxes. And also the bespeak itself appears on a display at the make-line.

The person on the make-line assembles your food items and indicates the the order has actually been made. The tracker updates and also tells you that your bespeak is now in the oven. After a set duration of time—somewhere around 7 minutes, give or take—the order should be the end of the oven and also in the process of being boxed. (Note: over there is no button for employee to press to say the an order has come the end of the oven; this is an automatically timed occasion on the tracker.)

Once her items space out that the oven and boxed, your shipment driver packs them in the hot-bag, gathers up any type of other items girlfriend may have ordered (sodas, sauces, chips, etc.), and also "punches out" the order to say that, why yes, it is out for delivery. Once again, the tracker updates come let you understand that your order is ~ above its way.


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Once the order is delivered and also the driver returns, the driver signs ago in to indicate that his operation is complete. The tracker then updates for the final time—though, girlfriend should currently know that the order's been completed based upon the pizza in your hands.

The Reality

Now, all that said, there are some determinants that can impact your Tracker experience. Since delivery motorists can "game the system," so to speak.

By Domino's policies, for example, no driver is supposed to take much more than two or 3 deliveries in ~ a time (as memory serves). Corporate plan is an extremely emphatic around that. Even though us don't perform the "30 minutes or it's free" preeminence anymore, we perform still effort to have every order yielded within 30 minute or less to ensure customer satisfaction. Unfortunately, the 30 minute rule was only really created stores through smaller shipment radii and enough chauffeurs to consistently manage the quantity of company received in a provided day.

I worked at a store in Pittsburgh's east Liberty community that yielded to roughly half the city of Pittsburgh—including every university campus, practically every significant hospital, the piece District, and also the Homewood/Lincoln-Larimer/East Hills neighborhoods. That's a huge radius to cover, and even with an typical of at least eight come 10 chauffeurs per night, we didn't have actually the ability to do our deliveries entirely by the book. Especially not if any given driver want to do a kind living that night. To compensate, most motorists would try to take between four and six deliveries at a time based, depending upon the area come which they were delivering.

Under those circumstances, we normally aimed for about a 45 minutes delivery time. And also that's what we told world when lock ordered—somewhere between 30-45 minutes for your order. World were normally perfectly happy with this—unless, of course, things took longer. However the tracker and the Pulse software provided in-store aren't collection up come account because that these individual keep practices. Rather, they're keyed right into corporate standards.

In other words, each store is eventually evaluated on this widespread, not constantly applicable standards. Every order that's placed has actually a timer attached to it tracking the time in between when it's placed and also when it's marked as completed. Those timers and also statistics space then report for keep evaluations and taken right into account, along with any and all customer feedback. These do a significant difference as to how a save is rated, exactly how it's treated, and also essentially, just how much a store is left to its own devices and permitted to keep doing what the does without supervisors breathing under the manager's neck.

So shop will sometimes fudge numbers and cut corners so their stats look better. It doesn't typically make any difference to the customer, that still gets warmth pizza in a typically acceptable timeline, yet it does make the store look favor it's running more efficiently than it really is.

The Tricks

Here are few of the things that occurred in our store to do it look much more efficient.

1) The order come in and the make-line workers immediately mark it as completed and put in the oven. Because you have the right to go ago to look in ~ the order after ~ you've it is registered it, this provided them a couple minutes time to gain the order made and also put in the oven, even though the tracker states it's currently in the oven. For this reason shave two minutes there.

2) The stimulate gets through the oven, boxed, and also then put on the warmth racks to be bagged and also sent out. Meanwhile, top top the computer for the drivers, there are five or six orders popping increase on the display screen with various addresses. It's my turn to take it the next delivery, so I check out there space two right now that have actually been put for a campus in Oakland - both room sitting at about 8 minute on the timer, which means they're prepared to be punched out and also delivered.

But just as I'm prepared to punch those two deliveries out, there are one more two for the same community that just acquired placed. My options are to let these various other two assignment sit top top the timers for one more 8 minutes (by which time they'll be a nice red color on the screen, indicating that they're really late) and also then punch out all four deliveries because that myself, or I can punch out the 2 orders now and also use mine "dummy account" (literally a ghost driver through a different name) to authorize out the other two deliveries and also take all 4 at once, transporting them in priority the time and convenience of route.

I usage my fake account to make the stats watch better. Essentially, it way that the mechanism shows united state as having actually twice as many drivers working, while permitting us to take the deliveries we understand we can make. Shady together hell when it involves store evaluations, but for client satisfaction, us didn't have that plenty of problems.

3) now I've gained my four deliveries punched the end on both of my driver accounts, and also I'm the end the door to do my deliveries. My very first two deliveries on my main account space finished, yet I'm still making the deliveries top top my fake account, so I'm not going to be ago in the amount of time that the system thinks that i should. That means, as soon as again, the we have actually two options: A) We deserve to let the timers say that the driver take it a hell of long time to complete one delivery, or B) us let the timers reflect the general amount that time it takes to do the deliveries by having actually drivers/managers/make-line workers still in-store sign chauffeurs in at roughly the time the they should it is in coming ago from the delivery. I beg your pardon one looks far better for the store? you guessed it. Option B.

The Problem

Now this is where things have a propensity to get a small hinky v the Tracker. Because there space a pair things going on currently that aren't fairly 100 percent true—but do show up a certain means on the Tracker.

The biggest trouble is that because, say, Bob just got earlier from moving orders and also signed back in, any kind of online order that he was carrying (as Bob) is now marked by the Tracker as having been delivered. But because Bob had 5 deliveries out and also three that them were under his fake account, Fred, Bob is still finishing his last 2 or 3 deliveries. For this reason Bob might still has actually your order in his auto (and, quite possibly, one more one on his course to deliver before he gets to her house), despite the truth that the Tracker has actually so graciously informed you the your pizza has already been delivered.

We would obtain a decent number of calls from people informing united state that the Tracker said them that their pizza had been delivered, however that lock didn't have actually anything on their table yet. You might get some civilization in-store and on the phones that tell you that the Tracker automatically does all the stuff, or that the driver must be there any minute and also the Tracker just worked a small faster than your driver. Yet rest assured, unless your driver really messed up, her pizza did no get ceded to who else. Or in ~ the really least, if that did, the Tracker isn't the means you're walking to uncover that out.

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