Cricket Call Defense* gives you more information and control over your mobile calling experience. Cricket’s network identifies and warns you of potential spam callers. It also automatically blocks callers likely to be fraudulent. It checks the source of calls so that you know whether incoming calls that are not in your contact list are not coming from fake, or spoofed, numbers. This experience saves you time and effort trying to decide whether to answer calls on your phone. The right information is at your fingertips with this free feature included with all rate plans on eligible devices!
Cricket Call Defense Features
Automatic fraudulent call blocking Nuisance call warnings (spam, telemarketer, political, surveys, etc.) Call authentication using the STIR/SHAKEN industry traditional
Phones with Cricket Call Defense
Phones with HD Voice capabilities (called VoLTE, or Voice over LTE) are set up to receive the necessary information from our network. Any line associated with a VoLTE device is eligible for Cricket’s Call Defense service. You can check out device support for more information about your phone.
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For most customers, Cricket will turn on Cricket Call Defense for you when you activate service. It"s free, and customers have the option to turn it off at any time in My Account or through the myCricket app.
To turn Cricket Call Defense on or off in My Account online, log in, select Account Settings in the top right. Scroll down to Phone Numbers and click the Manage Call Defense link to the right of your line. Then switch the toggle On or Off depending on your preference.
To turn Cricket Call Defense on or off in the myCricket app, log in, then tap the gear icon in the top right corner to view Account Settings. If you have an account with multiple lines, select a line. Under Line Settings & Stream More, tap Call Defense. Then switch the toggle On or Off depending on your preference.
When I turn Cricket Call Defense off or on, is it immediate or is there a lag time?
The selection change will take effect in near real time.
Do I need a compatible device for Cricket Call Defense?
Cricket Call Defense works on wireless devices that have HD Voice capability, or otherwise known as VoLTE capabilities. Older devices that do not connect to the 4G LTE network are not eligible, and devices from other carriers may have limited Call Defense capabilities. You can check out HD Voice-Capable Phones to see if your device is compatible.
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In order to receive call warnings, you must be in an HD Voice coverage area and have Cricket Call Defense turned on. To check whether Cricket Call Defense is on, visit My Account online or the myCricket app.