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Tom ClarkIn my minimal experience, when I"ve encountered things favor this, it is generally a trouble with an upstream carrier. Opportunities are if voip.ms doesn"t have any type of on-going maintain or existing issues, it"s going to be additional up the chain. My two cents. I"m certain some others will certainly chime in...
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The case was resolved yesterday as soon as the law office began receiving phone calls again. I"m a tiny disappointed through the response time, though. I originally reported the case to voip.ms Tuesday night just before 11 pm California time. I had to develop a assistance ticket together chat to be unavailable. Although lock responded in ~ 20 minutes via email, there was no call from them in between then and 6:30 to be Wednesday as soon as I initiated an online chat. Lock told me that they would escalate it through their carrier. Six hours later the phone to be working, yet voip.ms didn"t update the assistance ticket for almost 24 hours. Maybe their carrier didn"t notify them in a stylish manner, yet they could have tested the heat periodically throughout Wednesday night and Thursday morning. This tiny hiccup walk not readjust my all at once opinion of them, though. I"m still happy with their service.Sidenote: during the virtual chat ~ above Tuesday, they claimed that they would escalate the instance to their carrier. As soon as I asked who their carrier was, they claimed that they could not call me. This morning at 5:30 to be the company line rang once. The contact ID name was Vitelity. Later this morning they informed me that the trouble was solved. Coincidence?